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Your Questions Answered

Your new ​Netcomm​ VOIP system is fully supported 24/7 by our UK IT support centre that ​can monitor and support​ your​broadband, router, control panel, lines and handsets​, subject to these services being installed by Netcomm​.

 

We will help you with ​setting up​ your system, either remotely as most of our kit is "Plug and Play"​,​ or with on-site installation and training ​session ​depending on the size of order and location.

 

Even if you get some settings wrong you won't break the system as​ we can re-set your bespoke user profile remotely.

The best place to start is;

​Your user control panel

This can be accessed here;

http://www.netcommgroup.com/voip_portal.html

Your username and password will be allocated upon activation

 

Most of the controls ​are accessed via the ​sub-menus within the grey section ​on​ the left. 

So start with your phone numbers and then bespoke how you would like the call to progress through your Netcomm system​ always considering the caller's experience and time to answer each call.​ Ie;

  • What happens to the call when your office is open and closed?

  • Do you want the caller greeted by an IVR? 

  • ie Press 1 for sales, Press 2 for accounts for example.

  • Are the calls to be recorded?

  • How many and what handsets ring when an inbound call is received?

There are 100's of different settings to customise your Netcomm system and a lot of helpful guides that can be accessed here;

 

http://www.netcommgroup.com/tutorials.html

Or just call us​, as we are here to help. 

 

0207 989 0579

Simple Video Guides

Call Groups

In this tutorial, we cover how to configure call groups. Call groups are used whenever you need multiple phones to ring at the same time. For details on how to set the call group as a destination in the account, view the 'Setting Destinations' tutorial. For details on how to implement a Call Group in the logic chain of a telephone number, view the 'All Together' tutorial.

Call Queues

In this tutorial, we cover how to configure call queues. Call queues are used whenever you anticipate having more callers at any time than active agents to answer the the calls. For details on how to set the call queue as a destination in the account, view the 'Setting Destinations' tutorial.

Seat Setup

In this tutorial, we cover how to configure seats in the account. For details on how to set the seat as a destination in the account, view the 'Setting Destinations' tutorial.

SIP Trunk

In this tutorial, we cover how to configure SIP trunks. SIP trunks are used whenever a business has a PBX on site and wants to benefit from using SIP. For details on how to set the SIP trunk as a destination in the account, view the 'Setting Destinations' tutorial.

Recordings

In this tutorial, we cover how call recordings are enabled in the account and where they are kept.

Call Records

In this tutorial, we cover where call records are stored, and the information kept on them.

Prompts

In this tutorial, we cover where custom prompts are stored, and how to upload them.

Conferencing

In this tutorial, we cover the conferencing feature, and how to set a telephone number as the conference number.

Netcomm-Xinnix

Netcomm User manuals to assist you with your Netcomm products.

IVR Menu

In this tutorial, we cover how to configure IVR's. IVR's are used whenever the caller needs to be directed to different areas of a business. For details on how to set the IVR as a destination in the account, view the 'Setting Destinations' tutorial. For details on how to implement an IVR in the logic chain of a telephone number, view the 'All Together' tutorial.

NTS Destination

In this tutorial, we cover how call NTS destinations are created in the account and where they are kept.

Pick Up Groups

In this tutorial, we cover how pick up groups are created in the account and how they are enabled.

Phone Numbers

In this tutorial, we cover how to configure and add telephone numbers. For details on how to set the destination of the telephone number, view the 'Setting Destinations' tutorial.

User Menu

In this tutorial, we cover how portal users can create 'users' for the control panel.

Destinations

In this tutorial, we cover how destinations for a telephone number are set in the account for the various features.

Delete Features

In this tutorial, we cover which features can be deleted from the portal, and how to do so.

All Together

In this tutorial, we cover how to set the logic chain in an account for a telephone number by configuring a timeprofile, an IVR and a call group to be connected.

Voicemail

In this tutorial, we cover where voicemail messages are stored, and how to configure the settings for individual mailboxes.

Time Profiles

In this tutorial, we cover how to configure time profiles. Time profiles are used whenever a business has active and inactive office hours. For details on how to set the time profile as a destination in the account, view the 'Setting Destinations' tutorial. For details on how to implement a time profile in the logic chain of a telephone number, view the 'All Together' tutorial.

CRM Integration

We recently switched our phone system to Netcomm as our NEC system was over 20 years old 
Netcomm team are very knowledgeable and friendly they advised us on the right packages,at the right price.
Since we are a recruitment company, we also purchased their desktop APP, this enabled us to Integrate our Salesforce CRM, 
Now we receive all our calls through our CRM and can immediately see who is calling us"
S Selby at Success PLC

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